Defining and Benchmarking Healthcare Information Networks
Defining and Benchmarking Healthcare Information Networks
HIMSS Asia Pacific speaks with Dr. Brandan Lovelock, Health Practice Lead, ANZ, Cisco to find out more about this, the INFRAM and why delegates should attend his session at HIMSS AsiaPac18!
1. Tell us more about the origins and development of your presentation topic: defining and benchmarking healthcare information networks.
The driving force for the development of the Infrastructure Maturity Model, the framework on which HIMSS Analytics Infrastructure Adoption Model (INFRAM) is based, came from a concern that deployments of large clinical systems often did not realise the ROI that was expected from them. Investigations into the capabilities of the information systems supporting these applications revealed significant shortcoming in the networks ability to integrate applications into the actual workflow of hospital and so enable the anticipated productive transformation of clinical process.
This issue of network capability becomes more critical as the digitisation of health accelerates, and a healthcare provider’s information infrastructure becomes central to the coordination and delivery of care. Staff and patients need to be able to access clinical applications and information, share that information to decide on action and implement process as a consequence of decision. As we shift from analogue to digital all this is enabled by, and transacted across, the network. The ability of a network to support an application, communication, or task, requires capabilities that span across the functions of collaboration, mobility, network transport, security and data centre technologies. Understanding how capable these information systems technology domains are, is central to the safe and productive functioning of a modern digital hospital.
These insights drove an investigation into the value of information networks, in part from a series of ethnographic studies we performed in a number of Australian Emergency Departments and partially from looking at the how we define the critical characteristics of healthcare information. This work led to the development of an eight-stage model of how hospitals evolve in their use of information systems. With this framework we were able to then look at how the individual information system domains (transport, collaboration, wireless, security and data centre) are structured and how they evolve and the dependencies they create. This data formed the Infrastructure maturity model which we then used to evaluate over 30 Australian and New Zealand hospitals.
In an effort to scale the impact of this tool for international application, a year ago we started working with HIMSS Analytics to inform the development a new standard for measuring hospital infrastructure adoption. Based on this initial prototype survey tool and reporting format, HIMSS Analytics INFRAM was formed.
2. Your presentation will look at the development of the new HIMSS INFRAM. Tell us briefly what your session will cover on the INFRAM.
We will look at the structure of the HIMSS Analytics INFRAM model, what constitutes the 8 stages, the technologies they encompass and the experiences that they aim to generate at each stage. We will discuss the relationship between HIMSS Analytics INFRAM and HIMSS Analytics EMRAM and how INFRAM can be used to prepare for productive clinical application deployments. In particular we will discuss the upper stages of INFRAM and why they are so important in optimising the value inherent in large EMRs. Finally, we will look at the combined results of a selection of early applications of the prototype evaluation tool in Australia and the value that generated in the participating hospitals.
3. How does Cisco enable network connectivity in the healthcare sector? (Share challenges, how you work with healthcare providers to overcome them, your solutions)
Challenges in healthcare Today’s patients expect experiences like remote consultations, connectivity, and location-aware mobile services. Today’s staff require a secure, digital environment that makes it possible to be more efficient and provide better service, with access to the systems they need from any location, at any time.
To survive in this changing world, it’s clear that healthcare must evolve. The same is true for your network. It has always been at the center of cutting-edge care, but it’s even more vital today. This means moving from manual, rigid, and device centric to automated, intelligent, flexible, and software driven. And it means embedding security throughout the network and your organisation to protect your patients, data, and devices.
Breaking down barriers to care One of the most dramatic changes in healthcare over the past 15 years has been the integration of information technology into care delivery. These innovations in clinical applications are great, but they may have a less-than-desired impact without the network connectivity that feeds them information and the connection to people who use these applications to provide care.
It’s time to take a step back from the possibilities of information technology integration and make sure your hospital’s entire information infrastructure can actually scale and meet your business objectives.
Over the past year, Cisco has been working with HIMSS Analytics to inform the development of INFRAM. INFRAM helps healthcare leaders assess and map the technology infrastructure capabilities required to reach their facility’s clinical and operational goals — and meet international benchmarks and standards.
Utilising INFRAM, healthcare provider organisations can help improve care delivery, reduce cyber and infrastructure risk, and create a pathway for infrastructure development tied to business and clinical outcomes.
Our approach to healthcare Our commitment to cutting-edge healthcare lays the foundation for tomorrow. Everything your healthcare organisation does—from scheduling appointments and accessing EHRs to analysing data in real time—depends on a strong IT infrastructure with systems that work together, seamlessly. For 20 years, our comprehensive solutions have been enabling organisations to accelerate innovative care, lowering total cost of ownership, and reducing risk.
Together with our global ecosystem of partners, we make industry-leading healthcare solutions possible. To deliver data-driven and secure experiences, we partner with device and pharmaceutical manufacturers, hospital and research institutions, and start-up and multinational tech companies. Together, we can provide the solutions you need to securely drive better business operations and patient care.
Our global experience working with providers, payers, device manufacturers, and pharmaceutical companies is unmatched. We make innovation possible at more than 17,000 healthcare organisations in 118 countries. With our customers and partners, we continue to push the boundaries of what is possible in healthcare.
4. What can I look forward to from Cisco when I attend HIMSS AsiaPac18? Explore how INFRAM can help you understand capability gaps, map INFRAM to EMRAM stages, and review sample assessment results. Use it as first step in understanding how to assess your information infrastructure capabilities and develop a technology roadmap for your organisation.
Dr. Brandan Lovelock is speaking on 6 November at 1.45pm in the Connect Track @ HIMSS AsiaPac18. One more week to go! Secure your seat now.
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Paper health information presents significant challenges to large hospital environments. Due to the clinical risks that having a predominantly paper health record causes, Mater decided to take action to address the challenges of paper health records, which also resulted in significant increases in efficiency and cost reduction, all pre-dating the commencement of an EMR implementation. HIMSS Asia Pacific speaks with Sallyanne Wissmann, Director Information Management, Mater Health Services, Brisbane, ahead of her presentation at HIMSS AsiaPac18.
RADM (Dr) Tang Kong Choong, Chief of the SAF Medical Corps, gave an update on the recent developments at the organisation and some lessons learnt behind the implementation of the third generation EMR system.