Healthcare organizations are under increased pressure to achieve efficiencies and quality of service, making cooperation across departments essential for the efficient delivery of healthcare services. Traditionally, Appointments Scheduling has been organized by departments in isolation using a vertical approach. Even though the booking process is optimized for a single department, it becomes very inefficient and ineffective when the booking requirement crosses the department’s boundary.
What healthcare organizations need is an Enterprise Scheduling system that takes a horizontal approach i.e. an “agenda-based” or “workflow-based” solution where the scheduling workflow encompasses examination and treatment activities performed in departments such as the Lab, Radiology and Operation Theatres.
A good Enterprise Scheduling solution should offer a robust, generic framework to better manage the scheduling process, reduce inefficiency and improve service levels. As an interoperability layer that supports ITC investment, it should follow a concept that is horizontal and rules-based - a generic scheduling layer that covers the entire patient workflow continuum and balances a hospital’s scheduling.
After participating in this session, the learner will be able to:
Learn how a typical Advanced Enterprise Scheduling Solution can achieve efficiencies and quality of service
Understand the value propositions for both Public and Private Healthcare Enterprises
Engage and Empower GPs and Patients with an end-to-end scheduling process
About the Speaker
Sriram serves as Advisor – Sales Solutions (Healthcare) at CSC Malaysia covering AMEA (Asia, Middle East and Africa) region. He has nearly 20 years of experience in the domain of Healthcare IT solutions covering solutions & pre-sales management, project management, solutions delivery, consulting, managing complete software development life cycle (SDLC), implementation and customer support. Among his several accomplishments, he rates the following that provides him complete satisfaction.
Solution design for a nation-wide rollout of Enterprise-wide Health Information System covering Primary, Secondary and Tertiary healthcare facilities resulting in a comprehensive Lifetime EMR / EHR for every citizen;
Rollout of Enterprise-wide Health Information System in a number of medium to large healthcare facilities resulting in near paperless, filmless hospital operations.
Through his rich experience, he believes that “Enterprise multi-resource scheduling” should be a main focus for healthcare facilities to maximize and optimize resource utilization, increased patient satisfaction and control costs due to minimizing of resource wastage. Sriram holds a Bachelor Degree in Technology from Indian Institute of Technology (IIT), Chennai, India and a MBA from Indian Institute of Management (IIM), Ahmedabad, India.